Apr 28, 2009

TRAI on customer consent for mobile VAS

Hmmm....

Interesting news. TRAI has asked Telcos to take explicit consent of customers before activating VAS features like RingBack Tones etc.

Wonder if we have stats on the number of customers who had RBT activated accidentally. The charm of quick provisioning goes away but the customer dissatisfaction due to accidental activation (and hence charge) goes away as well with this.

I will try to check if there is anything that other countries have in this regard.

Here is the ET piece on this one...
TRAI asks Telcos to take consent

1 comment:

Snigdha said...

aaah...VAS...good old TCS days, felt like smelling earth after fresh rains :)

- Snigdha

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