Interesting news clips I found today -
1) First news from USA where AT&T gets rid of a part of its message when routing call to the Voicemail. Now this is interesting because it reduces close to 5 seconds of call time for every call forwarded to voicemail. Towards customer delight...
2) Next refer to Strategist section of this week's Business Standard on State Bank of India. The article tells a lot about how the current SBI chief, Mr. O P Bhatt, is strategizing the turnaround of SBI and within SBI.
I had written my experience some days ago. After reading the article, I wonder if SBI employees aligned to its goals? It does not seem so.
I agree the load in branches is massive but there has to be some operations strategy. For example, one thing to adopt is give the customer everything that is needed to keep him/her out of the branch like passbook, ATM card, online access, IVRS number etc. I can tell every customer has to visit at least 3-4 times to just get all this.
The article also has an interesting discussion on SBI Home Loan rates and possibility of a smaller version of subprime crisis.
Check out the article, very interesting read (a little long though).
3) Next - Nortel's fire sale - Nortel's Enterprise business goes under the hammer tomorrow.
4) Sports - Hurray to Vijender for ensuring that medal for India. And another hurray to Leander Paes and Mahesh Bhupathi who have both reached finals of US Open. Whoever wins, we will be proud of both of them. Hurray to Pankaj Advani as well. It is heartening to see India perform well in such competitions.